Integrations
WhatsApp Integration
Connect your Meebly agents to WhatsApp Business and let customers message your agent directly through WhatsApp.
Overview
WhatsApp Integration allows your AI agents to respond to WhatsApp messages automatically. When a customer messages your WhatsApp Business number, Meebly receives the message, processes it with your agent, and sends the response back to WhatsApp.
✓ Two-way messaging
Your agent can receive and send messages through WhatsApp
✓ Memory & context
Conversations persist across sessions with per-customer memory
✓ Tool execution
Agents can call your APIs to fetch data or perform actions
✓ Easy setup
Connect via OAuth in the Meebly dashboard — no code required
Prerequisites
Before you begin, you'll need:
- Meta Business Account: Required to use WhatsApp Business API. Create one at business.facebook.com if you don't have one.
- A Meebly Agent: An active agent to connect to your WhatsApp Business number.
Setup Steps
Step 1 — Open your Agent's Integrations tab
In the Meebly dashboard, navigate to your agent and open the Integrations tab. Click the WhatsApp card.
Step 2 — Connect with Meta
Click Connect WhatsApp. You'll be redirected to Meta's authorization page. Sign in with the Facebook account that manages your Meta Business Account, review the requested permissions, and click Continue to authorize Meebly.
Step 3 — Select your WhatsApp Business number
After authorizing, Meebly will display the WhatsApp Business phone numbers associated with your Meta Business Account. Select the number you want to connect to this agent and confirm. Meebly handles webhook registration automatically.
Testing Your Integration
Once connected, test your integration by messaging your WhatsApp Business number from any WhatsApp account. Your agent should respond automatically within a few seconds.
Tip: Start with a simple message like "Hello!" to confirm the connection is working before testing more complex queries.
Common Issues
Not receiving messages
- ✓ Confirm the correct phone number is selected
- ✓ Try disconnecting and reconnecting via the Integrations tab
- ✓ Review webhook logs in Meta's dashboard
Agent not responding
- ✓ Check agent logs in the Meebly dashboard
- ✓ Verify the agent is active and configured correctly
- ✓ Test the agent in the Sandbox tab first
- ✓ Look for error messages in Traces
Need Help?
If you're having trouble setting up WhatsApp integration, contact support at founders@meebly.ai. Include your environment ID and a description of the issue.