Privacy Policy
Last updated: December 14, 2024
At Meebly AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent platform and services.
Information We Collect
Account Information
When you create an account, we collect your name, email address, and organization details. This information is necessary to provide you with access to our platform and services.
Usage Data
We automatically collect information about how you interact with our platform, including API calls, agent deployments, feature usage, and performance metrics. This helps us improve our services and provide better support.
Agent Data
We collect data about your AI agents, including configurations, system prompts, tool integrations, and execution logs. This data is used to provide the service and is kept secure and confidential.
Payment Information
Payment processing is handled by Stripe. We do not store your complete credit card information on our servers. Stripe maintains PCI DSS compliance for secure payment processing.
How We Use Your Information
- •Provide Services: To operate and maintain the Meebly AI platform, process API requests, and execute your AI agents
- •Improve Platform: Analyze usage patterns to enhance features, performance, and user experience
- •Customer Support: Respond to your inquiries and provide technical assistance
- •Security & Fraud Prevention: Detect and prevent unauthorized access, abuse, and security threats
- •Compliance: Meet legal obligations and enforce our Terms of Service
Data Security
We implement industry-standard security measures to protect your data:
- ✓Encryption: All data in transit is encrypted using TLS 1.3. Data at rest is encrypted using AES-256
- ✓Access Controls: Role-based access control (RBAC) ensures only authorized users can access specific data
- ✓Infrastructure Security: Our infrastructure is hosted on secure, SOC 2 compliant cloud providers
- ✓Monitoring: 24/7 security monitoring and logging to detect and respond to threats
- ✓Regular Audits: Periodic security assessments and penetration testing
Data Retention
We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we remove your personal information within 30 days, except where we are legally required to retain it. Agent execution logs are retained for 90 days for debugging and compliance purposes.
Data Sharing and Disclosure
We do not sell your personal information. We may share data in limited circumstances:
- •Service Providers: Third-party vendors who help us operate our platform (e.g., cloud hosting, payment processing)
- •Legal Requirements: When required by law or to protect our rights and safety
- •Business Transfers: In connection with a merger, acquisition, or sale of assets
Your Rights
You have the following rights regarding your personal data:
- •Access: Request a copy of your personal data
- •Correction: Update or correct inaccurate information
- •Deletion: Request deletion of your data (subject to legal requirements)
- •Export: Export your data in a machine-readable format
- •Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at founders@meebly.ai
Cookies and Tracking
We use essential cookies to maintain your session and provide core functionality. We also use analytics cookies to understand how you use our platform. You can control cookie preferences through your browser settings.
International Data Transfers
Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. Continued use of our services after changes indicates acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: founders@meebly.ai